What customers say about us
When things go wrong, you need a team you can trust. At Ideal Response, we’re here to help homes and businesses across the UK recover quickly from damage caused by fire, water, trauma and the environment. We’re really proud of the swift, expert service we provide. But don’t just take our word for it, have a look below at what a selection of our customers have to say about working with us. Their stories show exactly how we restore peace of mind.
Need more examples of happy customers? Check out all Ideal Response Google Reviews and Trustpilot rating.
What homeowners say...
Smoke Damage Cleaning & Restoration
“From the 1st phone call, the process from start to finish was seamless, site survey was arranged very quickly and Paul’s knowledge of dealing with a severe smoke damaged property was excellent he gave me confidence that this company knew what they were doing.” – E Haggett – Smoke Damage Cleaning Service
Fire Damage Cleaning & Restoration
“We had a fire in the kitchen that caused a great deal of damage throughout the house. The response team came to assess the damage and were very knowledgeable about what needed to be done and what could be saved. I felt my family and my home were in very good hands. The clean up was achieved in record time and I was very pleased with the result. I could recognise my home again. The care and expertise is definitely worth more than five stars.” – Alna –Fire Damage Restoration Service
Mould Cleaning & Removal
“When you’ve been through distressing damage and uncooperative obstructive insurers, these guys make working together pleasant. So glad we chose them. Thank you so much!” – L May – Mould Removal Service
Flood Damage Restoration
“Ideal Response we not only extremely helpful but they were fast and efficient. They did everything I requested and left my flat ready for restoration after a severe flood from the flat above. Their services aren’t particularly cheap but you get what you pay for.” – Jane T – Flood Damage Restoration Service
Water Damage Restoration
“Ideal response was one of the companies that dealt with a water leak insurance claim on one of my properties. I only wish that all the companies involved were like Ideal Response Murat and crew were great and always kept me informed of what was going on and done a great job they even went above and beyond to help push the insurance company to get things done.” – T Morely – Water Damage Restoration Service
Hoarder Cleaning
“I came across Ideal Response after a Google search, and I am so glad I did. From the moment they replied to my enquiry to the three days it took the team to do the work that same week, I can honestly say that enquiry was one of the best decisions of my life. My biggest fear was being judged but there was none of that. Instead there was nothing but professionalism, understanding and practical advice throughout. I cannot thank the team enough for helping me get my life back on track – a huge weight has been lifted and I can now move forward.” – O Ouchoka – Hoarder Cleaning Service
Bird Dropping Removal
“Ideal was great in organising exactly what we needed. They responded very quickly and arranged the clean up of the health hazard. Joel and Ben attended our house, they were polite, professional and very informative. I would highly recommend Ideal Response.” – P King – Bird Dropping Removal Service
Oil Spill Cleaning
“Nothing was seen as a problem – these are all really experienced and highly skilled guys who made a nightmare so much less stressful than it could have been. They worked so hard in pretty horrible conditions with such a positive attitude. So thanks to Andy and all the team at Ideal – I do not hesitate to recommend this company.” – Janine – Oil Spill Cleaning
What businesses say...
Specialist Drying
“We engaged with Ideal Response for a commercial school project where there had been a flood caused by a previous contractor. The whole process was explained clearly from the start, the extent of their combined knowledge gave the Client great comfort that their building was in safe hands. The works were completed on time and to the highest standard with nothing being too much trouble for them to ensure that the project ran seamlessly and we were happy with the end result. – C Humphreys – Commercial Specialist Drying Service
Fire Damage Cleaning & Restoration
“Ideal were so efficient and patient with our situation after a devastating fire at our business. The swift organisation of the response team and the flexibility in working hours has meant that we are ready to reopen our shop to customers tomorrow. All done in a mere 48 hours after we first contacted the company which is incredible. The standard of the cleaning and finish left by the team is impeccable. We would highly recommend this company to anyone. – S Parker – Commercial Fire Damage Cleaning Service
Oil Spill Cleaning
“Had an oil spill from a van in the road in front of car park and delivery entrance, quite a busy area with vehicles and pedestrians, contacted Ideal and received a first class service. – R Pocock – Commercial Oil Spill Cleaning
Building Exterior Cleaning
“St Pauls Cathedral suffered an extensive amount of graffiti overnight. After viewing reviews by others, I contacted Ideal response. After speaking to the extremely helpful Tahlia and after agreeing a cost, a team was sent out to remove the offending Graffiti. They did a fantastic job, to a point where there is absolutely no sign of the graffiti having been there. Highly recommend this Service.” – Martin – Commercial Building Exterior Cleaning
Flood Damage Restoration
“Our building was totally flooded, and the operational office and our staff had to be moved off-site whilst the emergency restoration work was in progress – Ideal Response were great in responding so quickly and worked with total professionalism.” – T Harrod – Commercial Flood Damage Restoration
Fire Damage Cleaning & Restoration
“Well, I don’t think there is a rating high enough for the people or the service. After the fire, I was devastated, but from the moment Ideal Response picked up the phone I felt I was in safe hands. Very quickly the team had arrived, and just like Mary Poppins, had the salon looking (nearly) good as new. They were both friendly, personable and professional. The smell was dealt with the next day by the BioSweep service. I genuinely can’t express my gratitude enough.” – T Craddock – Commercial Fire Damage Cleaning
Specialist Drying
“Ideal Response carried out drying works to a property for me following a flood. I have found the company in general very easy to work, providing quick response times to any queries, clear reports and quotations and prompt starting dates to carry out the work required. I would highly recommend Ideal Response and will be using them again when needed.” – J Strutt – Commercial Specialist Drying
Mercury Cleanup
“Good communication; I was able to get though to someone on the phone very quickly and they responded with a quote quickly. The team resolved the leaking mercury problem quickly and effectively.” – R Storey – Commercial Mercury Clean-up