Fire and Smoke Damage Services | Ideal Response

Available 24/7 | 0800 088 4170

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Fire, smoke and soot damage cleaning

After a fire, soot, smoke residue and odour can spread well beyond the room that burned. Ideal Response cleans fire-affected homes and commercial buildings across the UK, so they are ready for repair and redecoration.

Ideal Response technicians entering a fire damaged property

0800 088 4170

Available 24/7

Call for Immediate Help

Alternatively, request a quote.

Choose a Service
BDMA accreditedConstructionline Gold MemberCHAS Elite
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Which fire service do you need?

Tahlia Golding
Technical Account Manager
“On a large industrial fire, choosing the wrong cleaning method and then scaling it up can waste days. A controlled trial lets the team judge cleaning performance, production rate and the effect on the substrate before committing multiple crews and machines. Once the method is proven, resources can be increased with much more confidence.”

Choose by what you can see or smell. If you are not sure, call and we will help you decide.

Fire and smoke projects

Large-scale industrial fire clean for Viridor in Rochester, Kent

What happens when you contact us

Step 1Tell us what happenedCall or send details: the address, what burned and whether the building is safe to enter. Photos help.
Step 2Scope and quoteYou receive a written scope of works that you can share with your insurer.
Step 3AssessmentOnce the quote is accepted and payment received, we work outwards from the worst-affected area to find how far soot and smoke have travelled.
Step 4Cleaning and reportingWe clean, photograph the condition before and after, and leave the property ready for the next trade.

Where we work

Fire damage now?

Call the team any time. Tell us the address and whether the building is safe to enter.

0800 088 4170
Available 24/7
CALL FOR IMMEDIATE HELPREQUEST A QUOTE

Where our work stops

We clean and decontaminate. We do not rebuild, carry out structural repairs or redecorate. Our job is to leave the structure clean and ready for your builder, decorator or your insurer’s contractor. Older soot can stain paintwork, so some surfaces may still need repainting after cleaning.

Machinery outside of the main facility.
Inside the fire-damaged facility in Rochester.

The Viridor facility in Rochester prior to the Ideal Response fire cleaning technicians starting.

Location
Rochester, Kent
Duration
5 - 6 Weeks
Service
Fire Damage Cleaning
Sector
Waste Management
Day and night teams cleaned plant, high-level machinery and around 250 conveyors, with chloride testing to check for corrosive residues. The main clean finished in just over five weeks against an estimate of about six, so electrical repairs could start sooner.
“Very satisfied with the service and works achieved on site. A pleasure to work with the team from Ideal Response. They were very professional and acted promptly to resolve any urgent matters.”
Veekram Mohabeer · Viridor
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We work across the UK, including London, Kent and the South East, from offices in Maidstone and London.

Related guides

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Fire damage cleaning and restoration

Rooms or buildings directly affected by fire, where soot, residue and contents all need attention.

Coverage: UK-wide

Smoke damage cleaning

Smoke has stained walls, ceilings or contents in areas the fire did not reach.

Coverage: UK-wide

Smoke odour removal

Visible damage has been cleaned, but a smoke smell remains in the building or its contents, including from years of cigarette smoke.

Coverage: UK-wide

Soot and ash cleaning

Soot or ash has settled on surfaces and fittings, including high ceilings and stairwells.

Coverage: UK-wide

Talk to the fire team

If the fire was recent or the building may be unsafe, call 0800 088 4170 rather than using the form. Otherwise, send us the details and the team will get back to you.

0800 088 4170

Available 24/7

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Fire damage questions

Do you rebuild or repair after a fire?
No. We clean soot, smoke residue and odour. Other contractors carry out repairs, rebuilding, and redecoration once our work is complete.
Will cleaning remove all the staining?
Not always. Soot left on painted surfaces for months can stain the finish, so cleaned areas may still need repainting.
Can you help with my insurance claim?
We can provide photographs and a written scope of works to support your claim. Your insurer decides what is covered.
How quickly can a team attend?
Call us. The line is open 24/7 and the team will tell you when they can attend, which depends on your location and the size of the job.
Is it safe to stay in the property after a fire?
Follow the fire service’s advice first. Soot and smoke residue can be harmful to breathe, especially for children, older people and anyone with breathing problems. Avoid using affected rooms until they have been assessed and cleaned.
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