Damage Restoration and Specialist Cleaning | Ideal Response

Available 24/7 | 0800 088 4170

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Damage Restoration & Specialist Cleaning

Emergency? Call 0800 088 4170

Alternatively, request a quote .

We clean, dry and decontaminate homes and businesses after fire, flood, contamination and spills, across the UK.

Trustpilot
BDMAIICRCISASCHAS EliteConstructionline GoldIPAFSafeContractor Registered Waste CarrierISO 9001 · 14001 · 45001

Fire and smoke damage

Soot, smoke residue and odour cleaning after a fire.

UK-wide >

Water, flood, damp and mould

Flooding, burst pipes, sewage, drying, damp surveys and mould removal.

UK-wide · damp and mould in London, Kent and the South East >

Specialist cleaning

Discreet trauma, biohazard, sharps and hoarding cleans, plus building exteriors.

UK-wide · exteriors in London, Kent and the South East >

Environmental services

Oil, chemical and mercury spills and hazardous waste disposal.

UK-wide · WAC testing and fly tipping in London, Kent and the South East >

Four specialist teams

Each team has its own equipment, training and process. Choose the one you need, or call and we will connect you with the most appropriate specialist.

Where we stop: We make properties safe, clean and dry. We do not carry out repairs, reinstatement or leak detection.

Our work

5 weeks
Industrial fire clean for Viridor in Rochester, Kent
Day and night teams cleaned plant and around 250 conveyors, finishing ahead of the six-week estimate >
Water · Hemel Hempstead
Drying two apartment blocks after winter storms
Dry in 25 days >
Specialist cleaning · London
Trauma and hoarder clean after a bereavement
Belongings saved for the family >
Environmental · Cambridge
Diesel spill on a station staircase
Most staining removed the same day >
“Very satisfied with the service and works achieved on site. A pleasure to work with the team from Ideal Response. They were very professional and acted promptly to resolve any urgent matters”
Veekram Mohabeer · Viridor

See all case studies

Ideal Response at a glance

Services
Fire and smoke cleaning, water and flood damage, drying, sewage, damp surveys, mould removal, trauma, biohazard and hoarder cleaning, spill response, hazardous waste
Coverage
UK-wide; damp, mould, exterior cleaning, fly tipping and WAC testing in London, Kent and the South East
Offices
Head office in Maidstone, Kent; London office in E3
Emergency line
24 hours a day, every day of the year
Not offered
Building repairs, reinstatement, leak detection
Reviews
4.7 out of 5 on Trustpilot from 318 reviews · Read our reviews
Accreditations
BDMA, IICRC, ISAS, NACSC, CHAS Elite, Constructionline Gold, SafeContractor, ISO 9001, 14001 and 45001, IPAF, and Environment Agency registered waste carrier (CBDU601337)

Who we work with

Homeowners

Advice after a fire or flood, and reports for your insurer.

Talk to us

Landlords and housing

Damp, mould and void work, with records for Awaab’s Law.

Awaab's Law

Insurers

Surveys, scopes and photos that keep claims moving.

Insurance

Commercial

Industrial, transport, hospitality and heritage sites.

All sectors

Emergency damage? Get help now. Call our team 24/7 to arrange an emergency response and limit further damage.

Call 0800 088 4170

How we work

Every job starts with a conversation. How we assess it depends on the service. Some jobs can be quoted from photos, some need a site visit, and some start with a paid survey. We will tell you which applies when you get in touch.

Step 1Tell us what happenedCall or send a few details and photos. We will ask the questions that matter and tell you which team and which service you need.
Step 2 AssessmentDepending on the job: a quote from your photos, a site visit, or a paid survey for water damage, damp and mould. Where a survey is needed, its cost is deducted from the work if you go ahead.
Step 3Fixed quoteYou receive a written quote and, where needed, a scope of works you can share with your insurer. Work is booked once payment is arranged.
Step 4Work and handoverBefore-and-after photos on every job, plus the records your job needs: a drying certificate, waste transfer notes or a clearance report.

e.g. ME16 8AB
24/7 ResponseInsurance ApprovedNo Obligation

Check what services are available in your area

Tell us what happened

Send a few details and the team will call you back. Sending photos of the affected areas also helps. We’ll use your details to respond to your enquiry. View our Privacy Policy.

For an emergency, call 0800 088 4170 instead.

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Common questions

What does Ideal Response do?
We clean, dry and decontaminate homes and businesses after fire, flood, contamination and spills. Our four specialist teams cover fire and smoke damage, water and flood damage, specialist cleaning, and spills and environmental work.
Which areas do you cover?
Most services cover the whole UK, from our offices in Maidstone, Kent and London. Damp surveys, mould removal, building exterior and graffiti cleaning, fly tipping removal and WAC testing cover London, Kent and the South East.
Are you available 24 hours a day?
Yes. Our emergency line is open 24 hours a day, every day of the year. Office hours for planned work and enquiries are 8am to 5.30pm, Monday to Friday.
How quickly can you attend an emergency?
It depends on your location and the size of the job. The team will give you an estimated arrival time when you call. However, our teams are mobilised within two hours of your call.
Do you survey every job?
No, it depends on the service. Some jobs can be quoted from photos, some need a site visit, and water damage, damp and mould usually start with a paid survey. Where a survey is needed, its cost is deducted from the work if you go ahead.
How much do your services cost?
Every job is priced individually, because cost depends on the type and extent of the damage, the materials affected and access. You receive a fixed, written quote before work starts. Each service page explains what affects the price.
Do you carry out repairs or reinstatement?
No. We make properties safe, clean and dry, then hand over to your builder or your insurer’s contractor.
Do you offer leak detection?
No. If water is still coming in, a plumber or heating engineer needs to find and fix the source. We can then dry and clean the property.
Can you work with my insurer?
Yes. We work with insurers and loss adjusters directly, and provide reports, scopes of work and before-and-after photographs to support your claim. Your insurer decides what is covered.
Who do you work for?
Homeowners, landlords, housing associations and councils, insurers and loss adjusters, and commercial, industrial and public sector clients. For social landlords, our reports support Awaab’s Law record-keeping.
What accreditations do you hold?
BDMA, IICRC, ISAS and NACSC accreditation; ISO 9001, 14001 and 45001 certification; CHAS Elite; Constructionline Gold; SafeContractor; and IPAF. We are also an Environment Agency registered waste carrier (CBDU601337).
What do customers say about Ideal Response?
You can read independent reviews from our customers on Trustpilot. We invite every customer to leave a review, whether positive or negative.

Not sure which service you need?

Call us and the team will point you to the right service.

Emergency? Call 0800 088 4170
OR HEAD TO OUR CONTACT PAGE
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