hassle-free water damage restoration

We understand that water damage can be stressful and disruptive. Whether it’s caused by an unexpected flood, burst pipes or backed up plumbing, you need the help of an expert fast. With over 20 years’ experience delivering reliable water damage repair to homes and businesses, we’re the answer to your problem. With proven techniques and innovative technology, we’ll restore your property back to its pre-incident condition in no time.

Your peace of mind is a phone call away

Your trusted water damage restoration provider

When it comes to water damage, time is of the essence. If left untreated, secondary damage will occur before long. That’s why we act swiftly to mitigate risks, resolve the issue and restore your property – and your peace of mind – fast.

Restore your property fast – call us 24/7

Rapid response: We’ll be on site as soon as possible to begin the service and prevent additional damage.
Tailored approach: No two properties or situations are alike, so whether it's your home or business that's affected, we will adjust our approach to fit your needs.
Trusted professionals: Our fully trained experts are equipped with the knowledge and tools needed to restore your property.
Safety first approach: Our top priority is ensuring the safety of you, your family, employees, the environment and our team.
Peace of mind: We handle everything, so you don’t have to.
Cutting-edge tools: We utilise advanced drying tools to deliver the best results in as little time as possible.

DMK drying equipment being installed by a technician inside of a building development.

Our proven flood water restoration process

From the moment you first reach out, here’s what you can expect:

Step 1

Quick chat

Give us a call, and to help us understand the situation fully, we will ask you to provide as much information as possible. This could include, photos, the duration of the problem and size of the affected area.

Step 2

Booking your visit

Once we understand the issue at hand, we will set a convenient time and date to visit your home or business.

Step 3

Water removal and drying

We use various tools and techniques to contain the damage, and remove any remaining water from your property, before using our state-of-the-art drying equipment.

Step 4

Sanitisation

Once all the remaining water has been removed and your property is dry, we will fully sanitise the affected area.

Step 5

Final check

We carry out moisture readings and other forms of testing to measure moisture levels and ensure your property is safe.

Stop the damage – get expert help now

Water damage restoration: Frequently asked questions

How can professional water damage restoration benefit my property?

Flood and water damage restoration can be a complex process requiring specialist knowledge and equipment. A professional service provider has access to both and uses them to safely restore your property as quickly as possible without causing any further damage. Our experts create tailored drying programmes using various calculations based on the specific size and condition of your property to dry it as effectively and efficiently as possible. Our professional water damage restoration service will return your property to its pre-incident condition.

Can I do restoration of water damage myself?

If the water damage is contained to a localised area and is not severe, it is possible for you to carry out the restoration yourself. However, this does not guarantee that the issue will be dealt with correctly, which may result in it persisting and secondary damage, like mould growth, occurring. If the water damage is over a larger area, calling in the professionals is essential.

How quickly can Ideal Response respond?

We can be on site within 24 hours of your initial call. Fast reaction prevents expensive secondary damage occurring.

What steps are included in the water damage restoration process?

If there is any standing water in your property, we will begin by containing it to prevent further damage occurring. We will then use various tools to safely remove the water and then remove damaged materials like carpet or drywall. Once all saturated and damaged materials are removed, we will begin the drying programme. The unique programme is designed to return your property back to a safe moisture level. Once completed we will fully sanitise your property, leaving it restored and safe for reinstatement.