FAQ

Question 1

What is leak detection and how does it work?

Accepted Answer

Leak detection is the process of identifying and repairing hidden water leaks in your property. Any of the below can be signs that you have a water leak:
Patches of damp
Mouldy areas on walls or ceilings
Unexplained spikes in your water bill
A drop in water pressure
Musty smells
Using advanced tools like thermal imaging, tracer gas and acoustic detection, we locate the source of the problem without causing unnecessary disruption.

Question 2

How quickly can you detect a water leak?

Accepted Answer

Our experts work quickly to find leaks during the first visit. Depending on the complexity of the issue, detection can take as little as a few hours, and there are times when we are able to fix the problem during the initial visit. However, if the problem is more complex, we will highlight the recommended works in the report, as well as apply a temporary fix to stop the leak

Question 3

Do you use non-invasive leak detection methods and technology?

Accepted Answer

Yes. We prioritise non-invasive techniques to minimise disruption. Our technology allows us to detect leaks without damaging your property. For example:

Thermal imaging: Using infrared cameras to detect subtle temperature differences on surfaces, revealing hidden moisture and pipe leaks.
Acoustic leak detection: Listening for the sound of escaping water within pipes using sensitive ground microphones and listening devices.
Tracer gas: Introducing a harmless, non-toxic gas into the system; its escape route is then detected by highly sensitive gas detectors.

Question 4

Will my insurance cover the cost of leak detection in the UK?

Accepted Answer

In many cases, yes, your home insurance policy in the UK may cover the cost of tracing and accessing a burst pipe or leak, and the subsequent repair of the damage it caused. However, this largely depends on your specific policy’s terms and conditions, as well as the cause of the leak.

Most standard buildings insurance policies include ‘trace and access’ cover, which pays for the cost of finding the source of a leak, even if it’s hidden behind walls or under floors. It’s crucial to check your individual policy documents or contact your insurer directly to understand your specific coverage limits and any excesses that may apply.

At Ideal Response, we can provide detailed reports and documentation that may assist you with your insurance claim, making the process smoother. We recommend contacting us as soon as you suspect a leak, and we can discuss the best approach, whether or not you plan to claim on your insurance.

Question 5

Do you fix the leak after detection?

Accepted Answer

While our core specialism is accurate, non-destructive leak detection, we understand that a complete solution often includes the repair. Once your leak is precisely located, our experts will provide you with a detailed report outlining the source and recommended repair actions.

Depending on the nature and complexity of the leak, we can often carry out the necessary repairs ourselves, ensuring a seamless process from detection to resolution. For more complex repairs, or if you prefer, we can recommend trusted, qualified partners who meet our high standards. Our ultimate goal is your complete peace of mind, with your leak not only found but fully resolved.

Question 6

How quickly can you respond to an emergency leak in London and the South East?

Accepted Answer

Ideal Response understands the urgency of a water leak. We pride ourselves on providing rapid response times across the UK, especially in London, the South East and beyond. 

While exact response times can vary depending on your specific location and current demand, we prioritise emergency calls. When you contact us, we’ll provide you with an estimated time of arrival and keep you informed every step of the way. For immediate assistance, please call our emergency line.

We aim to be on-site within hours for critical situations where possible, preventing further damage and distress.

Question 7

How much does a water leak detection service cost in the UK?

Accepted Answer

The cost of a water leak detection service can vary depending on several factors, including the complexity of the leak, its location (e.g., under a concrete floor vs. in a wall), and the technology required. On average, prices in the UK can range from £500 to £1,000 for a comprehensive service. Ideal Response provide a transparent, no-obligation quote upfront after a brief consultation. Please note, if you have ‘Trace and Access’ cover on your home or business insurance policy, the cost of locating the leak is often fully covered. We can provide you with the necessary insurance-ready report to assist with your leak detection claim.

Question 8

What is 'Trace and Access' cover on my insurance?

Accepted Answer

‘Trace and Access’ is a standard feature in many UK buildings insurance policies. It covers the costs incurred in finding and exposing a hidden leak, such as a burst pipe under a floor or behind a wall. This includes the cost of our leak detection service and the labour involved in ‘accessing’ the leak (e.g., lifting floorboards or removing tiles). It’s important to note that it typically does not cover the cost of repairing the pipe itself or the damage caused by the water leak, though some policies may include this. Our detailed reports are designed to meet insurer requirements, helping you claim back eligible costs smoothly.

Question 9

What are the signs of a central heating leak?

Accepted Answer

A hidden leak in your central heating system can cause significant damage and inefficiency. Key signs to watch for include: a constant need to repressurise your boiler, unexplained drops in boiler pressure, cold spots on radiators, damp patches on walls or ceilings, and an unusually high water bill. If you’ve noticed any of these symptoms, it’s crucial to act quickly to prevent further damage to your property and heating system.

Question 10

How do you find a leak under a concrete floor or screed?

Accepted Answer

Finding a leak under a concrete floor or screed requires specialist, non-destructive equipment. Our certified specialists use a combination of cutting-edge methods such as acoustic listening devices to detect the sound of escaping water, thermal imaging cameras to identify temperature changes from the leak, and tracer gas detection where a harmless gas is introduced to the pipes and detected as it escapes through the floor. These methods allow us to pinpoint the leak’s exact location with precision, avoiding the need for disruptive and costly excavation until the source is confirmed.

Question 11

Do you offer a 'No Find, No Fee' service?

Accepted Answer

At Ideal Response, our expertise and advanced technology give us a high success rate in locating leaks. We believe in a providing transparent, reliable service from the outset. While we don’t offer a ‘No Find, No Fee’ guarantee as standard due to the complexity of certain cases, we do provide a comprehensive service with a high success rate. We will always discuss the likely course of action and provide a clear quote before any work begins, ensuring you have full visibility of the costs involved.

Leak Detection Service Update

What we still handle (and really well!)