Expert Water Leak Detection & Repair service

Is a hidden water leak causing chaos in your UK home or business? From escalating bills and unsightly damp patches to severe structural damage and unhealthy mould, an undetected leak can be a homeowner’s nightmare and a costly disruption for businesses.

At Ideal Response, we specialise in providing rapid, reliable water leak detection and repair services nationwide. Our team of certified UK specialists use advanced, non-destructive technology, meaning no unnecessary digging or damage, to accurately pinpoint even the most elusive leaks, whether they’re hidden behind walls, under floors, or beneath foundations.

Don’t let a leak compromise your property or budget. We’re here to help you prevent further damage, minimise expense, and restore your peace of mind quickly.

Alternatively, call us on 01622 926 505

Advanced leak detection that prevents costly damage

Discovering a hidden water leak in your home or business can be incredibly stressful. You need a solution that’s fast, effective, and won’t cause further disruption. At Ideal Response, we’re dedicated to finding your leak quickly and restoring your peace of mind, all while using non-destructive leak detection methods. We locate the escape of water fast, helping to prevent further secondary water and mould damage occurring, mitigating the risk of future repair costs.

Here’s why properties across London & the Home Counties trust our certified specialists.

Rapid & local response: We understand urgency. Our teams are strategically located to provide a swift response in your area, preventing costly water damage from escalating.
Non-destructive precision: Say goodbye to invasive, disruptive digging! We employ non-destructive leak detection technologies, including advanced thermal imaging, sensitive acoustic detection, and precise tracer gas. This allows us to pinpoint the exact source of hidden leaks with minimal impact on your property.
Certified UK leak experts: Our accredited UK leak detection specialists bring unmatched expertise to every job. We provide clear, comprehensive recommendations and crucial insurance-ready reports specifically designed to simplify and support your claim process.
No guesswork: Every leak is unique. We take a bespoke approach, thoroughly assessing your specific situation to develop the most effective and efficient detection strategy for your property.
Your trusted partner: We're more than just leak finders; we're your dedicated partners. We guide you through the entire process with transparency and confidence, ensuring you fully understand our findings and the recommended next actions.

The types of leaks we detect

No two leaks are the same. Some are obvious, others are hidden deep within your property’s structure. At Ideal Response, we specialise in locating all types of water leaks, whether they’re causing visible damage or silently wasting water out of sight.

Plumbing & pipework leaks: Hot and cold water pipes, joints, and fittings hidden behind walls, floors, or ceilings.
Central heating & boiler leaks: Radiators, pipework, and underfloor heating systems causing pressure loss or damp patches.
Roof & ceiling leaks: Flat roofs and ceiling ingress that lead to mould and structural damage.
Bathroom, kitchen & wet room leaks: Water escaping from showers, baths, toilets, appliances, or behind tiles and units.
Underground & external leaks: Supply pipes, garden irrigation, and drainage leaks located without unnecessary digging.
Hidden & complex leaks: Difficult leaks under concrete slabs, in multi-storey buildings, or in hard-to-reach areas, found using advanced tools like tracer gas, acoustic sensors, and thermal imaging.

Want to see how we solve real leaks like these?

Explore our case studies to learn how we’ve helped property owners find and fix leaks quickly, with minimal disruption.

The leak detection tools we use

We combine years of expertise with industry-leading technology to locate leaks quickly and with minimal disruption. Our engineers select the right tools for each job, ensuring the highest accuracy possible.

Thermal imaging cameras: Identify hidden moisture, temperature changes, and water pathways hidden by walls, floors, and ceilings.
Acoustic listening devices: Detect the sound of escaping water through concrete, walls, and underground pipework.
Tracer gas equipment: Injects a safe, non-toxic gas into pipework to pinpoint even the smallest leaks in buried or inaccessible pipes.
Moisture meters & hygrometers: Measure dampness in walls, floors, and air to confirm water presence and spread.
Endoscopic inspection cameras: Provide visual access to confined or hard-to-reach spaces, revealing leaks directly.
Ground microphones & probes: Locate underground leaks by detecting vibrations and changes in soil conditions.

By using a combination of these tools, we can detect leaks accurately, non-invasively, and often without the need for disruptive excavation.

Our 5-star water leak detection process

Suspecting a water leak is stressful enough; getting it resolved shouldn’t be. When you choose Ideal Response, we ensure a straightforward, hassle-free process from your first call to the final report. We’re here to locate your leak quickly and efficiently, getting things back to normal with minimal fuss. Here’s a step-by-step guide to our professional leak detection service:

Step 1

Simple initial consultation & booking

It all begins with a quick, friendly chat. You’ll contact our team to discuss your concerns, providing key details like how long the problem’s been occurring or any visible signs. This helps us understand the situation, and then we’ll schedule a convenient time for our specialist to visit your home or business.

Step 2

Expert on-site inspection

Our certified leak detection specialist arrives equipped with state-of-the-art, non-destructive tools like thermal imaging, acoustic listening devices, and tracer gas. We’ll thoroughly inspect suspected areas, taking precise readings and photos to accurately pinpoint the source of your water leak with minimal disruption to your property.

Step 3

Immediate action & next steps

Depending on the leak’s complexity, our specialist may be able to apply a temporary or even a permanent repair during this initial visit. If a more extensive repair is needed, we’ll clearly explain the situation and discuss the recommended next steps with you on-site.

Step 4

Comprehensive, insurance-ready report

Within two working days, you’ll receive a detailed, easy-to-understand Comprehensive Leak Detection Report. This crucial document includes all our findings, work carried out, and clear recommendations for permanent repairs. It’s specifically designed to be ‘insurance ready,’ helping you process your claim smoothly.

Step 5

Seamless project completion

Once you have your detailed report, you’re in control. Whether you choose Ideal Response to carry out the recommended permanent repairs or prefer to use another contractor, we’ll have fully documented the leak for you. Our goal is your complete satisfaction and a leak-free property.

Ready to get started and stop that leak in its tracks?

Why property owners nationwide recommend Ideal Response

Discover why property owners nationwide trust Ideal Response for expert leak detection, damp surveys, hoarder cleaning, mould removal, and flood or fire restoration. Our clients consistently praise our rapid response, technical precision, and compassionate service that makes recovery stress-free.

Water leak detection: Frequently asked questions

What is leak detection and how does it work?

Leak detection is the process of identifying and repairing hidden water leaks in your property. Any of the below can be signs that you have a water leak:

Using advanced tools like thermal imaging, tracer gas and acoustic detection, we locate the source of the problem without causing unnecessary disruption.

How quickly can you detect a water leak?

Our experts work quickly to find leaks during the first visit. Depending on the complexity of the issue, detection can take as little as a few hours, and there are times when we are able to fix the problem during the initial visit. However, if the problem is more complex, we will highlight the recommended works in the report, as well as apply a temporary fix to stop the leak

Do you use non-invasive leak detection methods and technology?

Yes. We prioritise non-invasive techniques to minimise disruption. Our technology allows us to detect leaks without damaging your property. For example:

Thermal imaging: Using infrared cameras to detect subtle temperature differences on surfaces, revealing hidden moisture and pipe leaks.
Acoustic leak detection: Listening for the sound of escaping water within pipes using sensitive ground microphones and listening devices.
Tracer gas: Introducing a harmless, non-toxic gas into the system; its escape route is then detected by highly sensitive gas detectors.

Will my insurance cover the cost of leak detection in the UK?

In many cases, yes, your home insurance policy in the UK may cover the cost of tracing and accessing a burst pipe or leak, and the subsequent repair of the damage it caused. However, this largely depends on your specific policy’s terms and conditions, as well as the cause of the leak.

Most standard buildings insurance policies include ‘trace and access’ cover, which pays for the cost of finding the source of a leak, even if it’s hidden behind walls or under floors. It’s crucial to check your individual policy documents or contact your insurer directly to understand your specific coverage limits and any excesses that may apply.

At Ideal Response, we can provide detailed reports and documentation that may assist you with your insurance claim, making the process smoother. We recommend contacting us as soon as you suspect a leak, and we can discuss the best approach, whether or not you plan to claim on your insurance.

Do you fix the leak after detection?

While our core specialism is accurate, non-destructive leak detection, we understand that a complete solution often includes the repair. Once your leak is precisely located, our experts will provide you with a detailed report outlining the source and recommended repair actions.

Depending on the nature and complexity of the leak, we can often carry out the necessary repairs ourselves, ensuring a seamless process from detection to resolution. For more complex repairs, or if you prefer, we can recommend trusted, qualified partners who meet our high standards. Our ultimate goal is your complete peace of mind, with your leak not only found but fully resolved.

How quickly can you respond to an emergency leak in London and the South East?

Ideal Response understands the urgency of a water leak. We pride ourselves on providing rapid response times across the UK, especially in London, the South East and beyond.

While exact response times can vary depending on your specific location and current demand, we prioritise emergency calls. When you contact us, we’ll provide you with an estimated time of arrival and keep you informed every step of the way. For immediate assistance, please call our emergency line.

We aim to be on-site within hours for critical situations where possible, preventing further damage and distress.

How much does a water leak detection service cost in the UK?

The cost of a water leak detection service can vary depending on several factors, including the complexity of the leak, its location (e.g., under a concrete floor vs. in a wall), and the technology required. On average, prices in the UK can range from £500 to £1,000 for a comprehensive service. Ideal Response provide a transparent, no-obligation quote upfront after a brief consultation. Please note, if you have ‘Trace and Access’ cover on your home or business insurance policy, the cost of locating the leak is often fully covered. We can provide you with the necessary insurance-ready report to assist with your leak detection claim.

What is 'Trace and Access' cover on my insurance?

‘Trace and Access’ is a standard feature in many UK buildings insurance policies. It covers the costs incurred in finding and exposing a hidden leak, such as a burst pipe under a floor or behind a wall. This includes the cost of our leak detection service and the labour involved in ‘accessing’ the leak (e.g., lifting floorboards or removing tiles). It’s important to note that it typically does not cover the cost of repairing the pipe itself or the damage caused by the water leak, though some policies may include this. Our detailed reports are designed to meet insurer requirements, helping you claim back eligible costs smoothly.

What are the signs of a central heating leak?

A hidden leak in your central heating system can cause significant damage and inefficiency. Key signs to watch for include: a constant need to repressurise your boiler, unexplained drops in boiler pressure, cold spots on radiators, damp patches on walls or ceilings, and an unusually high water bill. If you’ve noticed any of these symptoms, it’s crucial to act quickly to prevent further damage to your property and heating system.

How do you find a leak under a concrete floor or screed?

Finding a leak under a concrete floor or screed requires specialist, non-destructive equipment. Our certified specialists use a combination of cutting-edge methods such as acoustic listening devices to detect the sound of escaping water, thermal imaging cameras to identify temperature changes from the leak, and tracer gas detection where a harmless gas is introduced to the pipes and detected as it escapes through the floor. These methods allow us to pinpoint the leak’s exact location with precision, avoiding the need for disruptive and costly excavation until the source is confirmed.

Do you offer a 'No Find, No Fee' service?

At Ideal Response, our expertise and advanced technology give us a high success rate in locating leaks. We believe in a providing transparent, reliable service from the outset. While we don’t offer a ‘No Find, No Fee’ guarantee as standard due to the complexity of certain cases, we do provide a comprehensive service with a high success rate. We will always discuss the likely course of action and provide a clear quote before any work begins, ensuring you have full visibility of the costs involved.

Don’t let a leak damage your property & wallet.

Contact Ideal Response today for fast, effective, and non-destructive leak detection available nationwide.

Get expert support

No matter if you have a question you need to ask or have an emergency that you need help with, call:

01622 926 505

If you’d prefer to drop us a message, fill out the enquiry form and we’ll get back to you as soon as possible.