Locations we Cover
Damage restoration across the UK
At Ideal Response, we provide expert damage restoration services to businesses and organisations nationwide.
Whether you’re dealing with fire damage, flood restoration, mould remediation, or biohazard cleaning, our local experts are available 24/7 to restore your property quickly, safely, and professionally. Here’s a selection of the locations we cover in the UK.
London
London
Kent
Kent
Maidstone
Maidstone
Canterbury
Canterbury
Surrey
Surrey
Essex
Essex
Dover
Dover
Brentwood
Brentwood
Reading
Reading
Watford
Watford
Ascot
Ascot
Milton Keynes
Milton Keynes
Brighton
Brighton
Birmingham
Birmingham
Leicester
Leicester
Southampton
Southampton
Bournemouth
Bournemouth
Hastings
Hastings
Southend-on-Sea
Southend-on-Sea
Cambridge
Cambridge
Portsmouth
Portsmouth
Oxford
Oxford
Let’s chat and get things started
Why property owners nationwide recommend Ideal Response
Discover why property owners nationwide trust Ideal Response for expert leak detection, damp surveys, hoarder cleaning, mould removal, and flood or fire restoration. Our clients consistently praise our rapid response, technical precision, and compassionate service that makes recovery stress-free.
EXCELLENT Based on 345 reviews Posted on Diane FulfordTrustindex verifies that the original source of the review is Google. Excellent company I cannot praise them enough. Detected a large water leak under our kitchen floor and repaired, good reports for the Insurance company. Everyone was involved were very professional and friendly during a difficult time.Posted on Paul JonesTrustindex verifies that the original source of the review is Google. Steve, Dave, Danny, Renatas and Dan P were helpful, proffesional and did a good job.Posted on Jasper CucksmooreTrustindex verifies that the original source of the review is Google. Andreea and Petru amazing job!!Posted on Syeda TariqTrustindex verifies that the original source of the review is Google. Excellent 👍Posted on Andy JoyTrustindex verifies that the original source of the review is Google. Great servicePosted on Simon CreedTrustindex verifies that the original source of the review is Google. I used Ideal for their leak detection service following a dispute with Thames water. I can honestly say from booking an appointment through to inspection and completion, I experienced a very professional service. Ben and Dave attended my property to carry out the inspection and subsequent works to repair. I was informed on an accurate time of arrival, and advised on each stage of the leak detection, great job by the lads I would happy recommend & use the services again. Simon South CroydonPosted on Ankita ShahTrustindex verifies that the original source of the review is Google. Nice servicePosted on Susan BartlettTrustindex verifies that the original source of the review is Google. I would like to thank Steve and his assistant for their understanding and the great job they have done cleaning and clearing a family member’s flat. This is a difficult time for the family and Steve’s understanding was much appreciated.Posted on Di HartTrustindex verifies that the original source of the review is Google. DON’T USE. I only gave 1 star for turning up prompt. I have a damp ceiling and asked Ideal Response to survey my roof/ceiling to locate where the water was coming in, this cost £320 plus Vat, in total £420. Mick Ideal Response surveyor said he was mystified as to where the water was coming in, even though he measured damp inside the room on the ceiling. He could not give us an answer, he only told us what we already knew about the damp marks on the ceiling. I have today had a local roofer come in free of charge and within seconds, on the roof, he found the problem to be a split in the lead flashing against the outside wall - why o why didn’t I go to this roofer first. Big question, why didn’t Mick from Ideal Response find this, Mick was on the roof a lot longer than the roofer. I think £420 inc of VAT was easy money for Ideal Response.Posted on Paul MulhollandTrustindex verifies that the original source of the review is Google. Had engineer Dave attend my home to locate water leak from the stop cock on pavement too the same in my house . Done all the tests and found it was on the Anglia water side on pavement, professional team from the office and Dave who attended. I would highly recommend thanks guys.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
FAQs about the locations we serve
Do you offer all services in every location?
Not every service is available in all areas; some of our specialist teams are based regionally. If you’re unsure whether we cover your location, please call us on 01622 926 505. Our friendly team will confirm coverage straight away and, if possible, dispatch your nearest response unit.
How can I find out if you cover my area?
The quickest way is to call us directly on 01622 926 505. We’ll check your postcode and let you know immediately whether a response team can reach you. You can also browse our service locations to see which areas we currently operate in.
How quickly can you respond to emergencies?
Our technicians are on call 24 hours a day, 7 days a week. In most cases, our teams will be mobilised within 60–90 minutes, and with you shortly after depending on your location and the type of emergency.
What restoration services do you provide?
We offer a complete range of property damage restoration services, including:
- Fire and smoke damage restoration
- Flood and water damage cleanup
- Mould remediation
- Trauma cleaning
- Odour removal
Not all services are available everywhere, so please call us to confirm availability in your area.
Do you help both homes and businesses?
Yes, we provide restoration services for residential, commercial, and industrial properties. From small domestic incidents to large-scale commercial damage, we have the expertise and equipment to handle it all.
What if my area isn’t listed on your website?
Even if your town isn’t listed, we may still be able to help. Please call our support team, we often deploy technicians from nearby regions and can advise instantly whether we can attend your property.