The Problem: Extreme hoarding in rental property
Hoarding can pose significant challenges for property owners, tenants, and cleaning professionals. In this case, a landlord in the South East discovered the extent of the problem when a tenant reported a leak in their two-bedroom ground-floor flat. Upon inspection, the landlord found not only water damage and mould but also years’ worth of clutter, rubbish, and empty food containers.
Hoarding creates numerous risks, including:
- Health hazards – Accumulated waste and lack of cleanliness can lead to bacteria, mould growth, and even infestations.
- Fire risk – Clutter can obstruct exits and act as fuel for fires.
- Safety concerns – The sheer volume of hoarded items can lead to tripping hazards and injuries.
The tenant’s hoarding disorder had turned the property into an unsafe living environment. With mould categorised as a Category 1 health risk under the UK’s Housing Health and Safety Rating System (HHSRS), addressing these issues was critical.
The Solution: Discreet cleaning & sanitisation
We provided a discreet, professional hoarder clean-up service, tailored to meet the needs of both the landlord and the tenant. Our approach combines expertise in cleaning and waste removal with sensitivity to the tenant’s situation.
Step 1: Discreet service
- Judgement-free zone: We reassured the tenant of our professionalism and respect, ensuring a stress-free experience.
- Unbranded equipment: To protect privacy, our team used unmarked vans and uniforms to avoid drawing attention from neighbours or passers-by.
Step 2: Efficient waste removal
- The tenant had removed valuables from the home in advance, simplifying the process.
- Using heavy-duty bin bags, our team cleared the flat of rubbish, clutter, and damaged furniture. As licensed waste carriers, we ensured all waste was safely and responsibly transported for disposal.
Step 3: Health and Safety measures
- The property was assessed for biohazards, including mould, bacteria, and potential sharp objects.
- Technicians wore full PPE (Personal Protective Equipment), including FP3R masks, gloves, and protective coveralls, ensuring a safe environment for both workers and future occupants.
Step 4: Tailored cleaning approach
While the landlord opted not to deep clean the property, we advised them to address the mould immediately due to its serious health implications. We offer a comprehensive mould removal service, employing specialist chemicals, biocide treatments, and advanced drying equipment to prevent recurrence.
The Result
The property was thoroughly cleared of hoarded items, restoring a safe and functional living space. The tenant and landlord were pleased with the speed, discretion, and professionalism of the service.
Key outcomes:
- Safe living environment: All clutter and damaged furniture were removed, eliminating immediate health and safety risks.
- Improved accessibility: With the property cleared, repairs for the leak and mould treatment could be carried out efficiently.
- Peace of mind: Our discreet approach protected the tenant’s dignity while ensuring the landlord’s property was on the path to restoration.
Why addressing hoarding is crucial
Hoarding affects an estimated 1.2 million people in the UK, with far-reaching consequences for mental health, property safety, and public health. Properties affected by hoarding are often hotspots for biohazards, mould, and even pest infestations. Studies have shown that hoarding increases fire risks by 24%, while cluttered spaces significantly elevate the likelihood of accidents and injuries.
We understand the emotional and practical challenges of hoarder clean-ups. Our 6-step process ensures every property is restored to a safe, hygienic condition while treating individuals with the respect and compassion they deserve.
Hoarding doesn’t have to feel overwhelming. With our expert hoarder clean-up services, we can help restore homes to safety and order, ensuring a healthier and more secure environment for everyone involved. Contact us today to learn how we can help.
